About City of Columbia and HomeServe

City of Columbia has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. City of Columbia and HomeServe entered into an agreement to introduce these plans to City of Columbia's customers.

View Plans in your area

Please input a 5 digit Zip Code

Find a plan for:

Interior Plumbing and Drainage
Water Service Line
Exterior Sewer/Septic line

Frequently Asked Questions

What is the cancellation policy?

You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?

Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?

Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?

HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

*HomeServe is an independent company separate from City of Columbia and offers this optional service as an authorized representative of the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability, or terms of service from City of Columbia.