Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
Diana C. has lived in her Buffalo home long enough to expect surprises, but she still felt a jolt of worry when her downstairs tenants told her there was water in the basement. She remembered that HomeServe sent a contractor a few years earlier who successfully snaked her sewer line, and her coverage was still active. She hoped this new issue would be just as straightforward.
Diana called HomeServe right away. HomeServe dispatched a plumber from All Pro Plumbing, a local and reliable member of HomeServe’s contractor network, who arrived quickly. Once the plumber investigated the situation, the real problem became clear. A five-foot section of her sewer line had completely collapsed under the driveway, and repairing it would require a city permit, heavy equipment and an excavation team. HomeServe then dispatched RJP Excavating, and their team got to work digging into the driveway to repair the collapsed section of clay pipe.
Throughout everything Diana noticed how attentive everyone was.
“I am high maintenance when it comes to customer service, so it says a lot when I tell you how great this experience was.”
“The agents were amazing and they went above and beyond,” Diana said. “Everyone involved including the contractors stayed in constant communication, continuously calling me and answering all my questions.”
She had a plan from HomeServe for more than seven years when the City of Buffalo had first introduced the service. She said, “Hearing about you through the city reassured me that you were legitimate, and my actual experience has only supported that further.”
Once the work was finished, her sewer line was flowing freely again, and she had saved over $4,000.
“I am high maintenance when it comes to customer service, so it says a lot when I tell you how great this experience was.” She told us, “This is exactly how it should work and you did everything right – if I could rate you more than five stars, I would.”
View average repair costs for a Sewer Service Line here.
Published April 14, 2026